Buy on bestbuy.com
– October 28, 2021
I’m normally not shy about purchasing refurbished tech items, but these “like new” Geek Squad refurbished Pixel Buds were a disappointment. I suspect that these were returned by “Matthew,” the first purchaser, and sent out to me without anyone at Best Buy doing anything to clean them or check for proper operation.
I know Matthew owned them, because when I paired them to my Android, they showed up as “Matthew’s Pixel Buds.” They also arrived with Matthew’s ear wax caked on both buds. That’s the risk of refurbed earbuds, I suppose, but figured someone at Best Buy would at least take an alcohol wipe to them or something. After replacing the tips, I used them for a couple of days. One or both will periodically drop when playing audio and when connected to a phone call. Volume will also just fade down and then back up on one or both on occasion – not a full drop that requires me to put them back in the case and then reinsert into my ears, but enough to be annoying. The range is horrible on them, as well – even with the developer settings on my phone set to the most up-to-date bluetooth setting, I might get 10 feet away from my phone before they start to flake out.
So, in my case, I hope Matthew got a bad pair and I got his return. I’m going to give the Pixel Buds one more try, but I’ll be purchasing new. Only wish I hadn’t missed the recent sale on new ones while I was figuring out that the refurbs were a lost cause.
– October 30, 2021
I got these buds in the mail yesterday. First issue is that they came with only 1 pair of silicone tips (they are supposed to come with 3). Second issue is that the sound kept cutting out while my phone was a foot away from me. Third issue is that one bud’s battery was draining 15% faster than the other. I called BB to see what they could do. The 3rd party team I spoke with was terrible and offered me no viable solutions. They “transferred” me 3x to a Geek squad representative, but each time I was sent to the wrong department. Finally when I spoke with some one (who still was not Geek Squad BTW), I was voicing my complaint without yelling or swearing and we got “disconnected” and no one returned my call. I have no doubt when the buds are right, they are awesome, but Geek Squad recertified can kick rocks. I have no doubt that they just repackage the items and put it back on the shelf without ever testing them. The item gets returned today and Geek Squad Refurbished gets NO MORE of my business.
– October 30, 2021
I know they’re refurbished but they didn’t clean all the previous ear wax or bother to make sure they had all the ear tips in the package. Guess that what you get with Best Buys refurbished
– November 3, 2021
Questioned at first on if I should buy these, but just went ahead and purchased these. I don’t regret it! I was concerned if I was going to get a unit that had high battery usage, broken earbuds, scratched, etc., but its in great shape!
If it wasn’t missing the initial ear pieces and the box condition (not earbud case, just the Google packaging box), I wouldn’t have known these were used. I did get two brand new earpieces included (M and L sizes?). I think at new you get a total of 3 ear pieces sizes, but assuming that these were used, GeekSquad tossed them and put a new ear piece package in.
Here is a tip if you have one earbud draining a lot faster than the other. I thought I had an overused unit, but turns out to be a software problem. I’ll pass down what Google support told me, and that’s to disconnect (unpair all Bluetooth devices — if connected to any); hold down the pair button with earbuds in case for 30 seconds until the yellow and orange light go from flashing to a solid pulsing white; then the earbuds reset.
This fixed my issue and now my earbuds last around the time Google claimed (5 hours before needing a charge).
Great buy and saved $70! The actual product itself seems as though mint condition!
– November 8, 2021
Hands down the best headphones I’ve ever had. Not just I’m a pixel here. It’s a shame they are discontinued.
– November 12, 2021
Objective: Finding Airpods like earbuds for Android.
Implementation: The idea, fit and finish looks good. However the quality in execution is far from apple. Pairing to my Pixel 6 pro itself was a pain!
Result: You are better off buying the A series buds or even just the airpods
– December 2, 2021
This product does not perform well for its price. It’s small and pretty, but you can’t experience great sound. Rather buy Apple’s AirPods 3!
– December 5, 2021
When I received the buds, they right earbud made a buzzing/hissing sound in the right earbud. I was able to return the earbuds, but now they are out of stock and I can’t try again with another set of refurbished Pixel Buds. The product description for these states that “Geek Squad Certified Refurbished products are thoroughly, painstakingly and lovingly tested, so you can be sure that your device will work right, right away.” That clearly didn’t happen, because if these had been tested, it would have been clear that the right earbud was defective. It seems as though this refurbished product wasn’t tested at all, which is a basic failure.
I also reached out to Best Buy customer support to see if there was something they would do to make this right, but all they would do was process the return.
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