bObsweep – Bob PetHair Plus Robot Vacuum and Mop – Charcoal

I have been using my Bob for a couple of weeks now & I am in LOVE! We have to bug long haired dogs, a toddler & a baby so Bob does a lot of work! I honestly don’t know how I did it without him before! Definitely worth the investment! I can’t say enough about our Bob & the amazing work he puts in each day!!

Even if you got Bob for free, you paid too much.
I’ve had 5 robotic vacuums in the last 10 years- all different brands- and I’ve never had to deal with such an idiotic badly-designed machine before.
Bob is clunky. He is too tall to go under regular-sized kitchen cabinets, so forget about him properly vacuuming your kitchen.
Bob is loud. Comparable to a standup vacuum, rather than a robot. He is much louder than other robot vacuums.
Bob is REALLY stupid. Unlike every other machine I’ve owned, he doesn’t remember even where his base is. He gets stuck everywhere: Under the sofa (I stuffed a pillow there after the 3rd time), in the slight gap between the tile and the screen door (rolled up a carpet to keep him off the gap), in the corner between the black kitchen mat and the trash can (placed a stool there), in the corner between the speaker and the wall (???? I just let him tire out there, it’s just a corner!!). These are not places that were hard for any other vacuum cleaner before him. I had him 10 days and he NEVER completed a cycle. Apparently, black floor mats make him feel like he is falling, so he refuses to get near them. He has no mapping system and you can tell. He wastes tons of time and battery going back and forth in corners trying to get out and hitting objects and pushing them repeatedly.
If your house has any sort of step-down (under 3 inches), Bob will lose his mind. Bob’s sensors tell him to stop rolling when he reaches a step of 3+ inches (so he doesn’t throw himself downstairs). If you have shorter step-downs, you are in for a treat. Bob pushes his front end down, tilts, and then just hangs there, wheels in the air, running his battery out. I called the factory- there is nothing they can do. They told me to just send him back.
Bob comes with a nifty barrier to keep him out of places. Great! We used it on the stepdown to keep him from falling. Except, the barrier is only active for 3 hours (to conserve energy). Bob technically runs for 90 minutes. You can’t use using the programmable schedule if you want to use the barrier. They have to be turned on at the same time and the barrier is not programmable.
IF YOU DO NOT USE THE PROGRAMMABLE SCHEDULE AND ARE HOME TO START BOB AND TURN ON THE BARRIER EVERY TIME, AND YOU STUFF PILLOWS AND ROLL CARPETS INTO AREAS WHERE HE GETS STUCK, it should work, right? Nope. Once Bob is done cleaning, he’ll slowly run around looking for his base, for longer than the battery on the barrier lasts… because this morning I came out to find BOB tangled in the fringes of my very very expensive antique silk Persian rug.
Other vacuums have gotten stuck here before, and I usually just roll back the spinning brush and wheel to untangle the vacuum (silk is sturdy) But, not BOB. When Bob is off, his wheels don’t turn at all. I called the factory again. I had to COMPLETELY disassemble the machine by hand. Removed every screw and unplugged every cable inside, to get to the wheel and remove it to get the fringe free- after which I put him back in his box (disassembled), and sent him home.

Bob helps keep tidy with 4 kids & golden doodle. We had one issue with one of the sensors, I called and within minutes I had a return label and a replacement unit was sent. No issues since and I would recommend their product to anyone. I have referred them to family as we appreciate the product and customer service.

I bought the Pethair vacuum and was sent the upgrade to the Pethair Plus. I thought this was a good deal and was pleasantly surprised at the marketing approach. It worked because we wanted to like this thing, and gave it several “benefit of the doubt” with its dysfunction.
FIrst use, this thing is LOUD. I heard it outside cleaning the yard kind of loud. No chance to have it run while your relaxing at home. It can be programed, so good. Run it while at work. However, Bob is like an toddler and needs to be watched. It struggles to go from hardwood to a rug, maybe 1/4 inch thick, not to mention going to carpet. It gets stuck and rocks until it runs out of battery. Another attempt it jammed itself under the couch and shut down. It will not stop when there is resistance to anything but the bummper. So the couch clears the bumper, but not the whole unit. It scratched itself up completely doing the same under the cast iron coffee table. It does this when it does fit somewhere clearly. It gets stuck under chairs that it cannot figure out how to get out from and kills the battery. Bob has NEVER run a complete cycle while I wasn’t home to constantly redirect it. Kinda defeats the purpose of a self cleaning robot vacuum.
The sensors do not work either. Bob has gone down the stairs at least three times or gets a wheel stuck over the top stair and turns off. I reset it and it goes directly to the stair to do the same thing. I take it accross the room and it goes back to the stairs and goes down. So far I have been able to repair the damage, but it can’t take that tumble anymore. I have to set a barrier to prevent it. I would gladly return it, but it is damaged and I believe is past the return date.
For the price of $200 on sale and getting the upgrade, I cannot complain about the cleaning power when it is functioning. It does hold a lot of dog hair and cleans well on hardwood and (when I place it there) carpet. I would be appalled if I paid over $800 for this thing. I would suggest to keep looking for a different product.