BLACK+DECKER Steam Mop and Portable Steamer, 5-in-1, Corded (HSMC1321)

I’ve barely had it for 2 and a half months and it just stopped working. In that time I’ve only used it about 4 to 5 times and I stored it exactly like it said did everything like the instructions said and it just stopped working out of no where. I would not get this super disappointed!

How did I live without this? I cannot believe how wonderful this product cleans, gliding right across the floor and no scrubbing – just the back and forth motion is sufficient though hard spots might take 3 or more passes, that was rarely needed. Linoleium in my kitchen has never looked cleaner; I also used it on the “shower size” 4 or 5 tiles that are on the bathroom floor of this 1936 house. The grout around the toilet area has been stained since from before we moved in many years ago. Nothing ever seemed to get it looking clean…until I used the Black & Decker steam mop. What a cleaning job. No, the grout doesn’t look brand new but it looks antique instead of dirty. The hand held steam mitten appeared to be missing from the box or else it was missing because it is an accessory that has to be purchased separately. I could not find it online anywhere and so reached out to Black & Decker customer service to ask about it. They kindly sent one to me – I had it two weeks later. I have not tried it yet but plan to do so on the kitchen counter tile grout. soon. The water reservoir holds 1/2 liter so if you have a large area that is more than minimally dirty, you may have to add more water to complete the job. I did not do that just turned it off and when it had cooled down and I felt like completing the job, just filled up the tank again.

It’s pretty good. Wish the water tank was bigger, a little more pressure with the attachments and the attachments keep falling off when your scrubbing. Frustrating because you have to keep turning it off to put them back on so you don’t burn yourself. But otherwise it’s ok.

I was very disappointed in this product. Box came damaged (big hole in it) product not damaged. This is one of the most inconvenient steamers I have used. It doesn’t stand upright so will fall over. The only way to start is to hang it on the wall. It is very hard to fill and the entire cleaning pad surface does not touch the floor only part of it does. The electric cord does not have a slot on it to be able to hook to the rest of the cord when you wrap it for storage. I normally don’t write reviews but felt I needed to describe some of the discrepancies I felt this product has.

 Lo desempaqué hoy y lo armé de acuerdo al instructivo, es fácil de ensamblar. Agregué agua al depósito, lo conecté, lo encendí y después de unos segundos, empezó a salir vapor. El vapor duró unos 5 segundos y se detuvo, después empezó un gran fuga de agua como se ve en el video. Repetí las instrucciones unas 5 veces más con el trapeador y con la manguera y lo mismo, la fuga es del cuerpo del depósito. Elegí éste por el prestigio de la marca pero gran decepción. Listo para solicitar devolución. Tal vez mala suerte que este equipo venía con ese defecto.

Hands down my favorite purchase yet for this year. The add was a bit misleading as this model does not come with the steam glove, and other smaller accessories. None of the paperwork it comes with states that it (the steam glove and smaller accessories) does not come with this particular model. I called black and decker and they said they would send me a glove, and accessories, however after weeks of waiting, and then forgetting about the glove, then rembering again and decided that I guess it was not that important a package arrived in the mail. Remembering the glove I opened it to find a set of small accessories that originally came with the model. So now I have 4 mop pads, 4 grout scrubbers, 2 window squeegees with a small cloth to cover the squeegee to use as an upholstery cleaner, and two conception hoses, 2 small round scribing tips with copper bristles and 2 small round scrubbing tips I know one of the small round tips are used for the bbq, forgot what the other is for.
I am not upset at this at all as I was going to try to purchase more tile grout cleaners because this tiny light weight machine worked miracles on my grout. They look like they did thw day we moved in almost 4 years ago. Also after steaming my hallway I noticed my house just smelled fresher. (It actually made us realize how Grose our carpet was, so we called a professional cleaning company to clean them.)
The water compartment looked small but covers a lot and I mean a lot of ground! (Literally.)
Yes some things did not come out with one pass however all you need to do is run the mop over a couple more times, much easier than getting on my hands and knees to scrub or scrape away.
The only frustrating this for me aside from taking so long to decide to get one was that I want to get replacement accessories in the future but I am not able to find anything on their website. The owners manual (yes I do read them, I am that nerd,) gives you an 800 number specifically for accessories if you need any help but sometimes its easier to look something up online.

I thought since I was ordering from Amazon Singapore, having it sent to a Singapore address, the voltage would be for Singapore, just took a look, and found out it’s for USA voltage, and now need to use a converter, extra item to try to lug around while using. I just took a look at description, and the voltage was not mention. Very very disappointed.