ARRIS Surfboard SBV3202 DOCSIS 3.0 Cable Modem, Certified for Xfinity Internet & Voice
Original price was: $149.99.$129.99Current price is: $129.99.
Last updated on May 30, 2024 12:11 am Details
- Certified to work with Xfinity internet & voice service Not certified for use with other cable internet service providers
- DOCSIS 3 0 cable Modem with 32 downstream x 8 upstream channels, best for Xfinity cable internet speed plans up to 800 Mbps
- 1 Gigabit Ethernet port for connection to a Wi-Fi router or other wired device
- 2 telephone ports for Xfinity digital voice service
- Xfinity internet service required Does not include Wi-Fi
Specification: ARRIS Surfboard SBV3202 DOCSIS 3.0 Cable Modem, Certified for Xfinity Internet & Voice
|
Photos: ARRIS Surfboard SBV3202 DOCSIS 3.0 Cable Modem, Certified for Xfinity Internet & Voice
3 reviews for ARRIS Surfboard SBV3202 DOCSIS 3.0 Cable Modem, Certified for Xfinity Internet & Voice
Show all
Most Helpful
Highest Rating
Lowest Rating
Add a review
ARRIS Surfboard SBV3202 DOCSIS 3.0 Cable Modem, Certified for Xfinity Internet & Voice
Original price was: $149.99.$129.99Current price is: $129.99.
G. Meredith –
This modem works fine, now that it’s connected to Xfinity. The activation process was a pain. We spent much useless time on the phone with Xfinity agents before finding one who immediately identified the problem — our new modem information had not been added to our account. Evidently, there are some Xfinity agents who do not know how this works. If you have not provided them with the MAC addresses for the modem and related information, the activation process won’t work. Make sure that the Xfinity agent understands that they have to add this equipment to your account before trying to activate it, then you should have no problems.
Bob –
Ordered the sbv3202 to replace my old cable modem that I had been paying rent on. Received the new modem on a Saturday and hooked it up and gave comcast a call and after over an hour on the phone they were unable to turn it on I was told it must be a defective unit, so I had them re activate my original one. Went to the Amazon site to request a replacement and the next day Sunday I had a replacement modem so once again called Comcast and after almost an hour on the phone they where unable to activate this one, the chance of having 2 defective unit’s in a row is slim to none in my mind I think the Comcast personnel don’t know what they are doing, I Have one of there technicians scheduled to come out this week I will do and update once It’s all done.
UPDATE: Ok here is the updated report the comcast tech came out and verified I had good signal so I hooked up both Arris modems while he was there, and neither would get and upstream signal he told me there both defective units so he grabbed a new 3.1 docsis modem out of his truck (that I am still renting) and he had no problem turning it on. 2 days later I went to best buy and picked up a new Netgear modem and brought it home and guess what, they were unable to turn it on same issue as before no upstream signal the person on the phone said I had a bad modem. I told them this is 3 modems in a row there is no way, so I had them turn back on the rental modem. At this point I am convinced Comcast does not want you to own your own modem, I am %100 certain there was no problem with any of the 3 modems I had purchased, comcast is playing games and the 1 star rating I am leaving is for Comcast not the modem manufacturers.
UPDATE #2: after having nothing but problems with 3 different new modems I ended up buying a used Arris off ebay it’s a DOCSIS 3.0 since my service level
is 250mbs and the specs on a DOCSIS 3.0 is still good for up to 300mbs I figured that’s plenty for my current service level and since I only paid $19 and after
1.5 months of not paying rent for equipment it will have paid for it self. When I first received the used modem I hooked it up and after a few minutes I had both
upstream and down stream signals locked. I then logged into the modem and check the firmware and it’s last update was 2015 then I called Comcast and
had them turn it on, after it was all done and I was online I logged back into the modem and the firmware date now showed 2018, So my thoughts on this is
since all 3 of the new modems would see both US and DS until Comcast would start sending data packets to it to activate them and from there it would go
south after they all did reboot I would never see any US signal lock again. I am not a tech but my gut feeling is that what ever firmware update there doing to the new
3.1 modems is screwing them up. Maybe later in the year I will revisit getting a new 3.1 modem hopefully by then they will have the firmware bug worked out.
UPDATE #3: 1 week on the eBay used Arris $19 docsis 3.0 modem still going strong it’s been rock solid with great speeds too 250-275 mbs
Just sharing my experience your mileage may vary…………….:)
joo –
I bought the SBV3202, modem+phone only, no WiFi router. I had some set-up hiccups, so I thought I’d provide some advice:
– When you set it up, wait for Power, US/DS, and Online to _all_ be solid green. It took about 10 minutes on first power-on for this to happen. Just be patient.
– I was able to complete the set-up by going directly to xfinity.com/activate and following instructions.
– I also have my own WiFi router, which I’ve had forever. To get that WiFi router working, I had to hard-reset it after the Arris Surfboard set-up was complete.
On previous modems I’ve had, the US/DS would always flash, so the first time I tried to set up the Arris I did not wait for that to be solid. Then I spent probably an extra hour trying to get the WiFi up because I didn’t know I needed to hard-reset. My whole set-up time was about 2 hours, but you could probably shave an hour off of that by following my advice (which was actually in the instruction manual– I just missed it the first time around).
Everything’s been up for about an hour now. Set-up was not without stress, but it was do-able. I imagine I’ll bump up the star rating in a few days. Edit: Everything’s been working as expected for 2 weeks. Bumping from 3 to 5 stars.