ARRIS Surfboard SBV2402 DOCSIS 3.0 Cable Modem | Certified for Xfinity Internet & Voice (Black) for Plans up to 800 Mbps
Original price was: $139.99.$132.15Current price is: $132.15.
Last updated on May 29, 2024 2:00 am Details
- Certified to work with Xfinity internet & voice service Not certified for use with other cable internet service providers
- DOCSIS 3.0 cable modem with 24 downstream x 8 upstream channels, best for Xfinity cable internet speed plans up to 800 Mbps
- 1 Gigabit Ethernet port for connection to a Wi-Fi router or other wired device
- 2 telephone ports for Xfinity digital voice service
- Xfinity internet service required. Does not include Wi-Fi
Specification: ARRIS Surfboard SBV2402 DOCSIS 3.0 Cable Modem | Certified for Xfinity Internet & Voice (Black) for Plans up to 800 Mbps
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Photos: ARRIS Surfboard SBV2402 DOCSIS 3.0 Cable Modem | Certified for Xfinity Internet & Voice (Black) for Plans up to 800 Mbps
3 reviews for ARRIS Surfboard SBV2402 DOCSIS 3.0 Cable Modem | Certified for Xfinity Internet & Voice (Black) for Plans up to 800 Mbps
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ARRIS Surfboard SBV2402 DOCSIS 3.0 Cable Modem | Certified for Xfinity Internet & Voice (Black) for Plans up to 800 Mbps
Original price was: $139.99.$132.15Current price is: $132.15.
StevieG63 –
Paying $14 per month for XFInity’s modem/router was bugging me, especially since I use my own router for the “router” part of the network and only need the modem. $99 for this modem seemed like a no brainer! I also purchased three $30 Rokus since you can use them as Xfinity cable boxes by running the Xfinity app. So for about $200 with tax for the whole lot, I’ll save $44 per month on my bill which is about a 5 month pay off. Bill went from $211 to $167.
Some things to note before you purchase:
1. This is NOT a router. It is only a DOCSIS modem. It does NOT have WiFi. You are likely replacing Xfinity’s gateway which is a combined Modem AND WiFi router. This is not the same thing. In addition to this you will need a router to run your network. Your router plugs into the back of this modem.
2. Make sure that this modem is on your list of approved devices for your account. You can find this in the Xfinity app or on the Xfinity website – log into your account. If you have voice (phone) even if you don’t use it, you need a modem with data and voice. This one has that. If you buy a modem that is not on that list, Xfinity will not set it up.
3. It took me about 90 mins on the phone with Comcast. Reading other reviews, this seems to be the norm for adding your own modem. The MAC address for the modem was not being accepted by Comcast’s system so I went through three support folks before I got to John who had the authority to add the MAC address into the system. After that it was plain sailing and he provisioned the modem and we were up and running.
4. This is NOT a router (I thought I’d mention that again). No WiFi.
5. Internet speed right after install is about 400MBps. I pay for 600 but it ranges from 350-550 depending on who is online in the house so nothing has changed there.
All in all, I’m very happy with this modem. If anything changes, I will update.
I just wanted to add that my 90 mins with Comcast was on a Sunday during the Coronavirus lockdown. All four of the folks I spoke to were helpful and friendly and AMAZING. This is not the same Comcast support from a few years ago. Kudos to them all.
Informed Shopper –
So this small Xfinity modem is unique in that it is for voice/telephone and internet but the internet portion you simply pass along to your wireless router which is a Netgear product in my case. I was replacing an 8 year old Arris that had the capability of being its own router but we didn’t need that. This was marked more than half off so great price. Very simple to set up and Arris makes great modems. Telephone line in, coax from Xfinity in, cable out from modem to router and finally plug it in to the wall outlet. That is the part you are responsible for.
Now the rest of the process is on Xfinity/Comcast. You will need some account information and the last page of the quick start guide has the numbers they will need to activate it. Frustrating to get past the robot and get connected to an actual person. Friendly service but sadly incompetent. The first agent got the online working so we had internet and checked that by streaming a program to tv. All good there but no phone service. She tried and tried and gave up. Told me to wait an hour and then unplug and plug it in. Okay hoping for a miracle but nope. Received a text asking if I was happy and no I wasn’t. They gave me a text with the option to have them call me which was good because I was not looking forward to trying to talk the robot into letting me speak to a tech support human.
The 2nd agent was very friendly just like the first one. She checked a few things and said the phone didn’t work because it hadn’t actually been activated. She did that then the phone worked. She called that phone to make certain. All together I spent approximately 1 hour getting both internet and phone working. Not sure what country I was talking to.
Bottom line: decent inexpensive modem that will be good up to at least 600 down which is more than required. We get 200 down and that is plenty for a home. I debated spending more for DOCCIS 3.1 but 3.0 works fine. Essentially this $65 modem is simply a switch routing phone and internet. Simple and efficient.
Amazon Customer –
Be warned that you cannot activate this by yourself since Comcast needs the modem’s MAC address found on the box and the bottom of the device, so you will have to call Comcast to activate it.
I plugged it in where my old rental modem was and paired it with a TP-Link Archer A6 router. I then called customer service and was directed to an “activation agent”. He asked for my modem’s MAC address and model number. He registered the modem with my account, de-registered the old rental modem, and sent the restart signal. This got internet working, but then he had to repeat the process get the landline phone working. All this done in like 30 minutes. Is it just me or has Comcast’s customer service gotten much, much better? They also put up no fight when I wanted to cut my TV cable and downgrade my internet speed earlier this year. Hard to believe this is the same company as it was 10 years ago.
As for the modem itself, it’s nice and small (I measured 7″x6.5″x1.5″), doesn’t make any high pitched noises like I heard other Arris modems make. It reboots very, very quickly too, much more than my old rental modem. Can’t comment on its fast speeds, I only get 75 Mbps, which I get just fine, but its advertised to do 400 Mbps.
5 stars for the modem, 5 stars for Comcast’s customer service.